How to Avoid Cheap Airfare Scams
Stories circulate on the Internet of how people have fallen victim to “cheap airfare” scams. This mostly applies to international air travel. Scams don’t include those who searched for cheap airfare, found a good deal and when they tried to book it that fare was no longer available. Many times these are not scams but often the result of the dynamics of airline pricing. A true “airfare scam” is one where people paid money and then either did not get a ticket or got a ticket but did not have a confirmed reservation. Having a ticket does not mean you have a confirmed reservation. Here are some basic steps you can take to protect yourself.
Step 1. Use common sense. If a deal is too good to be true then it likely is. If you get a quote from one source that beats all other sources by 30% or more, be extra careful. Don’t necessarily stay away, but definitely investigate further. Ask questions such as:
“What airline will I be flying on?”
“Will this be a confirmed reservation or will this be an “on request” reservation?”
“What class of service will I be booked in?” (This is a letter designation such as U, T, Z, etc.)
“What is the fare basis code?” (This is a serious of letter and numbers such AP21NR or similar.)
Once you have this information, call a competitor (not the airline), give them the travel dates, and ask them if they can book you into the class of service using that fare basis code. If they cannot, let them know that this other agency is claiming that they can. See what they say.
Step 2. Check for credentials. Almost all reputable sellers of travel are members of one or more of the following organizations:
ASTA – American Society of Travel Agents
USTOA – United States Tour Operators Association
IATAN – International Airline Travel Agency Network
BBB – Better Business Bureau
These organizations do a pretty good job of vetting their members for scammers, but it is no guarantee.
Step 3. Pay by credit card only. This is the most important form of protection. If you decide to go for it then pay by credit card only. If the seller refuses credit cards or tries to entice you to pay by another form of payment then do not give in and absolutely don’t purchase anything from them. Reputable sellers will always accept credit cards for payment. The reason you want to pay by credit card is that if you become the victim of a scam or fraud, then you can simply dispute the charge stating that you have become the victim of a scam. The credit card will not make you pay for it. So, at least you will not lose that money.
Step 4. Check the status of your ticket and reservation. Once you receive your ticket (or e-mail e-ticket confirmation) there are some things you must do. If you received a paper ticket, check the status box for either HK or OK code. If you see any other code, call the airline and inquire what it means. If they state that you are not holding a confirmed reservation, call the seller and demand an explanation. Tell them that you were under the impression that you had bought a confirmed reservation and that if they cannot get you a confirmed reservation within 24 hours then you will call your credit card company and dispute the charge. If you have received an e-mail with an e-ticket confirmation, call the airline and make sure that the reservation actually exists and that the seats are confirmed. A good way to do this is by simply asking them if you could add a special meal request or if you could request a window or aisle seat. If they have your reservation and everything is OK, then neither should be a problem. Also ask them to verify that all segments of your ticket are confirmed. Some scammers will place your reservation “on request” for your return trip.
